Your privacy matters to us. This policy explains plainly what information we collect, how we use it, and who we share it with. We collect only what we need to do our job well, and we never sell your data.

Who We Are

Memorii Journeys LLC (“Memorii Journeys”, “we”, “our”, “us”) is a luxury travel advisory and concierge company. “You”, “your”, “client”, or “visitor” refers to any individual interacting with our website, platforms, or services.

Third-Party Partners & Service Providers

To deliver our services, we collaborate with trusted third parties including yacht owners and charter brokers, cruise lines and expedition operators, hoteliers and villa owners, aviation partners, transportation providers, concierge and experience providers, wellness professionals and guides, technology providers, and professional service providers. These partners may require limited access to your personal information on a need-to-know basis only.

Information We Collect

We collect personal information in the following ways: Information you provide to us directly: name and surname, email address, phone number, company name, travel preferences, number of guests, and trip details and special requests. Later in the planning process we may also collect date of birth, passport details, national identification numbers, flight information, medical considerations or allergies (only when voluntarily provided), and special accommodation or accessibility needs. Information collected automatically when you use our website: IP address, browser type and device information, access times and referring website, and pages viewed and browsing behaviour. Cookies and similar tracking technologies: used to improve website functionality, analyse performance, enhance user experience, and support marketing and personalisation. See our Cookie Policy for details.

How We Use Your Information

We use your information to provide and personalise travel planning services, communicate about your enquiries or bookings, send administrative messages and confirmations, improve our website and offerings, send marketing communications where permitted, fulfil legal and compliance requirements, and prevent fraud or misuse of our services. Your information is processed lawfully, fairly, transparently, and only for the purposes stated.

Sharing Your Information

We may share your information with travel and experience partners only as required to secure bookings and fulfil your requests (for example cruise lines, hotels, airlines, yacht crews, and local providers), technology and operational providers such as payment processors and analytics tools, legal or regulatory authorities if required by law, and in the event of a business transfer such as a merger or acquisition. We never sell your personal data.

International Data Transfers

Some partners and service providers may operate outside your country of residence. When this occurs, we ensure appropriate safeguards are applied. We comply with POPIA (South Africa’s Protection of Personal Information Act) as our primary data protection framework, with respect also given to GDPR principles for clients based in the EU or UK, and applicable US state privacy laws.

Data Security

We implement administrative, technical, and physical safeguards to protect your information. While we take all reasonable steps, no online system is 100% secure. We encourage you to exercise care when sharing sensitive information digitally.

Your Privacy Rights

Depending on your jurisdiction, you may have the right to access your data, correct inaccurate information, delete your personal information, restrict certain types of processing, object to marketing or data processing, request data portability, withdraw consent where applicable, opt out of automated decision-making, and file a complaint with a supervisory authority. To exercise any of these rights, please contact us at info@memoriijourneys.com.

Image Usage & Media Credits

Some images, videos, logos, and media displayed on this website belong to their respective owners including cruise lines, hotels and resorts, villa and property owners, yacht operators, tourism boards, and professional photographers. Memorii Journeys does not claim ownership of third-party media assets. These visuals are used strictly for editorial, representational, informational, and display purposes. If you are the copyright holder of any media displayed on our site and wish to request removal or credit adjustment, please contact us at info@memoriijourneys.com. Some images on this website are the property of their respective owners and are used for representation purposes only.

Changes to This Policy

We may update this Privacy Policy periodically to reflect updates to our services, changes in legal requirements, or improvements in data practices. Updates will be posted on this page with the revised date. We encourage you to review this policy periodically.

Contact

If you have questions about this Privacy Policy or our data practices, please contact us at bookings@memoriijourneys.com or visit www.memoriijourneys.com.